Return and Refund Policy

Returns & refunds for online purchases
Before starting the process to return an item please read the following:

Requirements for Returns

• Items must be returned within 30 days of receipt of purchase.
• Items returned after 30 days from receipt of original purchase will not be refunded.
• Items must be in new condition.
• Items must not have been used or show signs of use.
• Items must be returned with all original packaging and accessories.
• Items must be unopened and still in their original wrap and/or packaging.
• RMA form must accompany the item(s) being returned.

To return an item, please email Customer Service at returns@livesafeshop.com and attach a copy of your original purchase invoice or simply reply to your order receipt email containing the items you purchased. If there are multiple items on the invoice, please note in the email which item you want to return. Upon review by one of our associates, an RMA (Return Merchandise Authorization) form will be send to you by email. A copy of this RMA is required to be returned to us with the items you wish to receive credit for so that you can be properly credited.

Send all returns to:
Attention: Live-Safe Returns
29 Otter Hole Rd. Unit 2
Hilton Head Island, SC 29926

Cost of Returning Items
All costs of a return, for example, courier costs, are the responsibility of the purchaser. Costs of returning any product will not be refunded.

Refunds
If all of the requirements are met, the original purchase amount including the original shipping charges will be refunded based on the original purchase method. If all of the requirements have not been met, no refund will be given, the customer will be contacted and will have the option of having the item(s) returned to them freight collect. Note: Your return will be reviewed and processed as soon as we receive the returned product. Please allow 30 days for return shipping, processing and for a credit to display on your credit card statement. If you do not see your refund on your credit card statement or you have not been contacted by our Customer Service Department within 30 days, please email Customer Service at returns@livesafeshop.com and ask for an update regarding your return. Please quote the RMA # of your return in the subject line of your email.